Returns & Exchanges

At PRIME, we are committed to your peak performance, which is why we offer a 30-day window to return or exchange any gear that doesn't meet your standards. All items must be in original condition with tags attached to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Securely pack your items in the original shipping box or a similar protective mailer, ensuring all original tags and labels are included.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location; once our warehouse team inspects the gear, your refund will be processed within 5-7 business days.